Frequently asked questions (FAQ)

Registration questions

What payment methods do I have?

Participation can be paid for with a VISA, MasterCard, PostCard or TWINT. Payment is processed automatically and in encrypted form via the SIX payment service.

Can I also pay the registration charge by invoice?

Invoices will only be sent by post if explicitly requested by the participants and for a charge of CHF 20.

Until which date can I register?

Online registration will be open for you until the last day of the event.

Until when can I cancel my registration?

Cancellation up to one month before the start of the event: Full reimbursement minus CHF 50.00 administration charge.

Cancellation less than one month before the start of the event: No refund

Can I transfer my registration to a colleague?

Transfer of the ticket is possible in general (substitute participant), but is in addition to an administration charge of CHF 50.00.

I can not attend for health reasons

According to the GTC, the cancellation terms also apply in the event of prevention due to illness, accident or similar reasons for prevention.

Are there any discounts?

There are discounts for students (up to 30 years).

Questions about the event

Where will the Mobility Arena take place?

Eventforum Bern, Fabrikstrasse 12, 3012 Bern

Do I need a ticket for the entry on the congress day?

Yes! After completing your registration, you will automatically receive an email with your ticket as well as your receipt. Please print out the ticket and bring it with you to the event, it counts as your entry ticket.

What documents will I receive during and after the event?

We will provide an up-to-date programme booklet on the congress days. Afterwards, all approved presentations of the event will be published on the website.

Is there a dress code to follow?

You can never go wrong with business casual. But most of the time, "Come as You Are" counts.

What services are included in my participation package?

The conference includes the entrance ticket, the lunch, the coffee breaks and the standing dinner. Also (if offered) the evening event including aperitifs.

Can events be changed or cancelled by the Mobility Arena?

The TCS Mobility Academy reserves the right to replace announced speakers with others and to make necessary changes to the event programme while maintaining the overall character of the event. Compensation or reimbursement of event ticket costs due to such changes is excluded, see GTC, point 3.

I am a member of the press and would like to be accredited for the Mobility Arena.

Journalists have the opportunity to be accredited free of charge as press representatives for the Swiss Mobility Arena, provided there are still free contingents. For further information, please contact Sybille Suter (

Other questions

Which hotels are located close to the conference location?

Other hotels are available in the surrounding area and in the city centre - from simple guesthouses to luxurious 5-star hotels. The hotels are booked and invoiced directly by the participants.
You can book your accommodation conveniently online via the Hotelreservationsplattform of Bern Tourismus.

For further information about your accommodation and sights in Bern, please contact Bern Tourismus.

Special offer for participants of the Mobility Arena
Next to the event site there is a hotel complex with 300 rooms. We have reserved a contingent of 25 rooms each at the Novotel (4 stars) and the Ibis (2 stars) for you at a special price. Book directly with the Novotel ( Formular fill in the form and send it by e-mail to or Ibis ( Formular fill in the form and send it by e-mail to with the keyword "Mobility Arena" to benefit from the offer. First come, first served" applies.

What happens with my data?

The TCS Mobility Academy AG complies with the provisions of Swiss data protection legislation in the administration and processing of data relating to participants. The data (name/company) of all registered persons will be made available to all participants together with the list of participants (PDF format) a few days before the event.

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